To check on your claim, log in to our Online Claim System. Claims are updated during the night and are generally available in the morning.
Frequently asked questions about claims, claims statuses, and what you can do.
Right now, the time between applying and getting your first check is a minimum of four weeks. Normally, the federal government considers three weeks “on time.” It is taking us longer due to COVID-19. More people are applying for unemployment benefits than ever before.
It takes us four weeks to process a simple claim. If you do not get your check after four weeks, you likely have a complex claim.
Here are some common reasons for a wait time longer than four weeks:
- You missed a week (or more) of filing your weekly claim. This is the most common reason for a delay in getting benefits. You have to file a weekly claim each week if you want to keep getting benefits. If you miss a week, you have to go into our Online Claim System and restart your claim. If you applied for the PUA program, you currently can’t restart your claim using the Online Claim System. To restart your claim, please send us a message using our Contact Us form—pick the “Restarting my claim” option. Or call our PUA line at 1-833-410-1004. Please note that due to the increased call volumes, there are extended wait times.
- You didn’t report your earnings in your weekly claim.
- You had earnings from the military, federal government, or that were earned in another state. It takes time for us to hear back from their systems.
- Your case requires extra follow-up. Our claims experts have to talk to you, your boss, and/or others because:
- You’re not able to work
- You’re not actively seeking work
- You quit
- You were fired
- You have certain kinds of income we need to factor in (list 1-3 examples)
- You were scheduled to return to work. This automatically stops your claim because we think you’re working and don’t need benefits anymore. You need to let us know if you didn’t return to work and why. Or if you did, what your earnings were.
For additional help and support resources visit https://unemployment.oregon.gov/.